About Atera

About the Atera Platform

Atera stands as a comprehensive cloud-based IT management solution designed to address the complex needs of modern IT professionals. The platform integrates multiple essential tools into a unified interface, eliminating the need to switch between disparate applications and streamlining daily operations for both Managed Service Providers and internal IT departments.

Founded with the mission of simplifying IT management, Atera combines Remote Monitoring and Management capabilities with Professional Services Automation, creating an ecosystem where monitoring, support, and business operations converge seamlessly. This integration enables IT teams to focus on delivering value rather than managing multiple disconnected tools.

Core Platform Components

Remote Monitoring and Management (RMM)

The RMM component provides visibility into all managed devices through agent-based monitoring. IT professionals receive real-time alerts about system health issues, security events, and performance anomalies. The platform tracks critical metrics including CPU utilization, memory consumption, disk space availability, and network connectivity status.

Automated patching capabilities ensure operating systems and third-party applications remain updated without manual intervention. Network Discovery features identify unauthorized devices, helping organizations maintain security compliance and reduce potential attack surfaces.

Professional Services Automation (PSA)

PSA functionality streamlines business operations with integrated billing, contract management, and service level agreement tracking. Advanced reporting tools provide insights into customer profitability, technician performance, and operational efficiency metrics that drive informed business decisions.

Helpdesk and Ticketing

The intuitive ticketing system manages customer requests through automated workflows and priority-based routing. A self-service customer portal empowers end-users to view ticket status, access knowledge base articles, and submit new requests without direct technician involvement.

AI-Powered Automation

Atera incorporates artificial intelligence through its Copilot feature, which analyzes device diagnostics to suggest troubleshooting steps, generates ticket summaries and response drafts, and automatically creates knowledge base articles from successful resolutions. Organizations report reduction in ticket volume by 25-35% through these intelligent automation capabilities.

Access Methods

Atera provides multiple access options to accommodate different work scenarios. The web-based dashboard accessible through modern browsers offers complete administrative functionality. Mobile applications for iOS and Android devices enable field technicians to manage tickets, check device status, and initiate remote connections while away from their primary workstation.

The login process at app.atera.com/login supports standard email and password authentication with optional two-factor verification for enhanced security. Biometric authentication options are available on mobile platforms for convenient yet secure access.

About This Resource

This website serves as an independent informational resource providing guidance about the Atera platform. We offer educational content about login procedures, feature explanations, and usage recommendations to help IT professionals understand and evaluate the platform.

Our Mission

Our goal is to provide clear, accurate, and helpful information about IT management solutions to professionals evaluating their options. We aim to explain complex platform features in accessible language, address common questions about login processes and troubleshooting, and help users make informed decisions about their IT management needs.